Frequently asked questions

Propane (also called LP gas or liquid petroleum gas) is a safe, reliable, and environmentally friendly energy source. It is stored and transported as a liquid and converts to gas inside your tank or cylinder when used. Propane is naturally colorless and odorless, but a distinct odor is added so leaks can be easily detected. Because propane is flammable, care should always be taken to avoid open flames, sparks, or smoking near propane equipment. Propane vapors are heavier than air and may collect in low-lying areas.

Propane is a versatile energy source commonly used for home heating, water heaters, cooking, fireplaces, and clothes dryers. Outdoors, propane powers grills, patio heaters, pool and spa heaters, and lighting. During power outages, propane is often used to run standby generators.

Yes. Propane is very safe when handled properly. To ensure safety:

• If you smell gas, evacuate immediately and call us or the fire department from a neighbor’s phone.

• Know where your gas lines are located before digging.

• Maintain appliances according to manufacturer recommendations.

• Keep flammable liquids and materials away from propane appliances.

Yes. Propane is very safe when handled properly. To ensure safety:

• If you smell gas, evacuate immediately and call us or the fire department from a neighbor’s phone.

• Know where your gas lines are located before digging.

• Maintain appliances according to manufacturer recommendations.

• Keep flammable liquids and materials away from propane appliances.

Starting or transferring service is simple. Just contact us by phone or online, and our team will walk you through the setup process. We’ll coordinate tank installation or inspection, confirm safety requirements, and schedule your first delivery. 

We do not require long-term contracts for propane delivery. Our goal is to earn your business through reliable service and fair pricing. 

Yes! We service propane tanks and appliances for our customers. As our motto says, “We service what we sell!” This allows us to ensure your equipment is installed and maintained safely and correctly. 

Yes. Our minimum delivery is 125 gallons, or less if your tank does not have room to accept the full amount.

Your propane tank has a gauge that shows your fuel level. We recommend calling for delivery when your tank reaches 20–30%. Customers on automatic delivery do not need to monitor tank levels—we track usage and schedule deliveries for you.

In most cases, we offer same-day or next-day delivery, depending on when your order is placed. We recommend placing your order when you gauge is at 20-30% to ensure you do not run out of gas.

Yes. Our Automatic Delivery Program ensures you never run out of propane. Drivers check tanks on regular routes during heavier usage months and refill as needed. Benefits include:

• No need to monitor tank levels

• Access to the best available pricing

• Priority refill if you run out

• No additional fees for the service

When paired with a tank monitor, our automatic delivery program is truly worry-free.

No. We do not charge delivery fees. You’ll pay a simple per-gallon price with no hidden charges.

Yes. We offer flexible payment options to help manage your propane expenses. We do not charge finance fees for the first 90 days, giving you additional time to pay without penalties.

Yes, you can set up autopay through a credit/debit card. Contact our office for more information.

For homes using propane as a primary energy source, a 250- or 500-gallon tank typically meets the needs of an average four-bedroom home. Larger homes or businesses may require 1,000-gallon tanks or larger.

Most tanks must be placed at least 10 feet from a structure or ignition source. The exception is our 120-gallon tank, which can be installed directly next to a structure and is ideal for low-usage customers.

Underground tanks are a popular option for homeowners who prefer not to see a tank in their yard. Propane is non-toxic, making underground installation safe for soil and groundwater.

Yes. Many natural gas furnaces and appliances can be converted to propane using a proper conversion kit installed by a qualified technician. Contact us for details.

Most tanks have a gauge under the dome lid that shows the approximate percentage of propane remaining. While not exact, it’s a reliable indicator. Tanks are considered full at 80–85%, allowing room for expansion. If your gauge drops below 30%, contact us to schedule a delivery.

Running out of propane can create safety concerns and inconvenience:

• Pilot lights will go out

• Air and moisture can enter the tank, causing corrosion

A safety test is required by Texas law before service is restored.

These tests incur charges for will-call customers. Someone must be home for this inspection. To avoid running out, we recommend our Automatic Delivery program.

No. Cylinders must be weighed on certified scales and cannot be filled from delivery trucks. We can fill cylinders at our Fayetteville and Brenham locations.

We can fill RV's at both our Fayetteville and Brenham locations. We cannot fill RV's off of our trucks.

Yes. Cylinders must be recertified 12 years after manufacture and every 5 years thereafter, as required by the Railroad Commission. This includes inspection for damage or corrosion and is available for a small fee. We also carry replacement parts for cylinders.