Frequently Asked Questions

Propane (also called LP gas or liquefied petroleum gas) is a reliable, versatile fuel. It is stored and transported as a liquid and vaporizes into gas when used. Propane is naturally colorless and odorless, but an odorant is added to help detect leaks. Propane is flammable, and vapor is heavier than air, so it may collect in low-lying areas.

Propane is commonly used for home heating, water heating, cooking, fireplaces, clothes dryers, grills, patio heaters, pool and spa heaters, outdoor lighting, and standby generators.

Propane can be used safely when equipment is installed, operated, and maintained properly. If you smell gas, leave immediately. From a safe location, call 911 or your propane supplier. Do not use electrical switches, phones, flames, or anything that could create a spark near the suspected leak. Locate underground lines before digging, follow appliance maintenance instructions, and keep combustibles away from propane equipment.

Keep everyone away from the damaged area. Do not operate electrical switches or create sparks. Leave the area and call 911 if a leak or immediate danger is suspected. Contact Fayetteville Propane from a safe location. Do not attempt to repair or approach a leaking line.

Getting started is easy. Call our office or complete our New Customer Guide, and our team will review your needs, explain the next steps, and coordinate any required installation, inspection, or service setup. Whether you are building, moving, or switching providers, we are happy to help.

We do not require long-term contracts for propane delivery. We aim to earn your business through reliable service and fair pricing.

Yes. We provide propane system service, inspections, troubleshooting, maintenance, and repairs for our customers. Visit our Maintenance & Repairs page or contact our office to discuss your service needs.

As a company policy, customers must establish service with Fayetteville Propane before we perform service work at the property. If you are thinking about switching providers, contact our office and we will be glad to walk you through the next steps.

No. We cannot fill a tank that is leased from another supplier. If you would like to switch to Fayetteville Propane, please contact our office to discuss available options.

Yes! We serve residential and commercial customers. Explore our commercial services or contact us about your business needs.

If you are enrolled in automatic delivery, call our office to switch to will-call service. Complete our Propane Service Transfer Checklist before the sale, and ask the new owners to contact us about establishing an account in their name.

Yes. Contact our office with your old and new addresses, and we will help you with the next steps.

Yes. We typically require payment upon delivery for rental homes. Contact our office to discuss service setup.

Yes. Our Automatic Delivery Program uses usage history, weather-based scheduling, and—in monitored programs—tank-level readings to help keep your tank supplied. Ask our team about current pricing and availability.

Check the gauge on your propane tank. We recommend calling when it reaches approximately 20–30%. Automatic delivery customers generally do not need to schedule individual deliveries, although it is always wise to report unusual usage.

Yes. Our minimum delivery is 125 gallons, or less if the tank does not have room for the full amount.

We strive to deliver within 1–2 days of a request, but timing can vary during periods of heavy demand. Automatic delivery and tank monitoring can help reduce the risk of unexpected runouts.

Not for a routine delivery, provided our driver has safe, unobstructed access to your tank. Some safety-related service visits require an adult to be present.

Our office will generally attempt to contact you. If we cannot gain safe access, delivery may be postponed.

Yes. Call our office before your trip and we will help coordinate an appropriate delivery.

Yes. We offer budget payment plans to help make propane expenses more predictable throughout the year. We also offer several convenient ways to pay your bill. Visit All Payment Options or contact our office to discuss the best fit for your account.

Yes. AutoPay is available for customers who would like payments automatically processed after delivery using a debit or credit card. Contact our office to get started.

Yes. Use our online payment portal to make a payment anytime. A 3.75% processing fee applies to online payments only. Recurring payments are not subject to this fee.

Yes! We offer paperless billing for customers who prefer electronic statements. Contact our office with your preferred email address, and we’ll help you get set up.

Yes. Phone payments are processed securely through FluidPay, our third-party processor.

Our office team can help with invoices, payments, and billing questions. Call the Fayetteville office at (979) 378-2213 or the Brenham office at (979) 836-7044, Monday through Friday, 8 AM to 5 PM.

No. Our price per gallon does not change simply because you choose automatic delivery or will-call. You can select the delivery option that best fits your needs.

No. We believe in straightforward pricing per gallon and do not add separate delivery or hazmat fees. Online payments made through our payment portal include a separate 3.75% processing fee, which is disclosed on the payment page.

Yes! Our online payment portal is available 24/7, and both office locations have secure night drop boxes for after-hours check or money order payments. Please do not leave cash in the drop boxes.

Your customer or account number is printed on your Fayetteville Propane invoice or billing statement. If you need help finding it, please contact our office.

Your payment is complete only after you finish the transaction through FluidPay and receive confirmation. Opening the payment portal or entering your account number on our website does not submit a payment.

Sometimes a payment and a billing statement can cross in processing or the mail. If you’ve already paid but received a statement that does not reflect your payment, please call our office so we can verify that your payment was received and applied to your account.

A 250- or 500-gallon tank may suit many four-bedroom homes, while higher-demand residences or businesses may need a 1,000-gallon tank or larger. The right size depends on appliances and expected consumption.

Required distances depend on tank capacity, installation type, structures, property lines, and ignition sources. Many larger residential tanks require a 10-foot separation, while some smaller tanks can be placed closer. Our team will confirm the applicable code requirements for your location.

Yes. Underground tanks are an option for customers who want a less visible installation. Our team can explain site suitability, safety considerations, and maintenance.

Use a light, reflective paint color appropriate for propane tanks. If you notice rust, pitting, or other corrosion, contact us before painting.

Yes. Contact our office to review the requirements for safe relocation.

Yes. Visit our Propane Tank Installation page or contact us for options.

Most propane tanks have a gauge under the dome that shows the approximate fuel level as a percentage. A full tank usually reads about 80%, not 100%, because room must be left for expansion. If you are on will-call service, it is generally a good idea to contact us when the gauge reaches around 20% to 30%. You can also visit our Tank Gauge Guide for more help.

Appliances and pilot lights may go out, and an out-of-gas safety check or leak test is required before service is restored. Charges may apply to will-call customers, and someone may need to be present for the inspection. To help prevent runouts, consider automatic delivery.

Propane tanks are not filled to 100% because expansion space is needed. A reading near 80% after delivery is normal; permitted fill levels can vary with temperature and tank conditions.

No. Portable cylinders must be filled using proper equipment and scales, not from our delivery trucks. Bring them to our Fayetteville or Brenham office.

Yes. Both our Fayetteville and Brenham locations fill RV propane tanks and provide pull-through access.

Yes. We offer cylinder recertification and replacement parts. Requalification intervals depend on cylinder type and test method, so our staff will verify the applicable requirements before filling.

We do not accept propane cylinders for disposal. Contact your local waste provider, a qualified cylinder recycler, or a household hazardous waste program for proper disposal options. Never place propane cylinders in household garbage, dumpsters, or curbside recycling.